AI Voice Agent
Answers and places calls in a natural voice, checks live availability and books the appointment straight into the calendar.
The problem
A missed call is an invisible loss. It leaves no record, shows up in no report, and the caller simply books with whoever answers next. For a clinic mid-appointment or a trades business on a job, that's most of the working day — and all of the evenings and weekends.
What we built
A voice agent that works in both directions. Inbound, it answers on the first ring, handles questions about services and pricing, checks genuine calendar availability, and books the slot. Outbound, it runs callbacks and follow-ups — chasing a lead that went quiet, confirming a booking, or reactivating an old customer.
How it works
VAPI handles the telephony and turn-taking, with ElevenLabs for voice and Deepgram for transcription. Every action the agent can take is a tool call into an n8n workflow: it extracts the parameters from the conversation, routes by tool name, then either calculates and filters free slots against the live calendar, creates the event, looks a caller up in the CRM, or saves them as a new qualified lead — and returns a response the agent speaks back mid-call. Nothing is faked in the conversation; if the agent says a slot is free, it has read the calendar.
Why it holds up
The agent can only do what the workflow allows, so it can't invent an availability or a price. Anything outside its scope is handed to a human with the call summary attached, rather than being improvised.